Read thoroughly the general FAQ.

In order to help you, we have thought of giving you some answers to the questions you possibly are asking yourself right now. We hope we will be a support for you both, in case you have already booked your holidays and if you have not yet.

Guests may check-in at any time from 2.00pm on the scheduled day of arrival. On the day of departure, we kindly ask all guests to vacate their rooms by 10.00am (unless a later departure is stated as part of your Booking). This is also applied to all hotel facilities like beach and pool service, parking).
Rooms are available from 12 pm, when you book the full board option.

If you have booked directly with us, we offer free cancellation if your reservation is cancelled up to 15 days prior the arrival date. The deposit can be applied for a future stay within the next season.
If cancelled later or in case of a no-show, 100% of the deposit will be charged.
In case of late arrival or early departure: the full amount of the whole stay will be charged. Only lunch or dinner will be deducted.

Yes, you can. We suggest our guests the Allianz Booking Protection Insurance. For more details click here.
Please be aware that the insurance can be purchased not later than 11:59 pm of the day following the deposit payment.

The price includes:
- buffet breakfast
- beach service (1 umbrella with 2 beds per room)
- 2 pool towels (except for the Convenience room category)
- animation team in hotel
- free onsite parking
- free charging station for electric cars
- 1 L water per room per meal for half and full board option

The local tourist tax is not included in the room rate and must be paid upon departure. The amount of the tax is € 2.00 per person per day (only for those from 12 years old) up to a maximum of 10 consecutive nights.

The hotel is about 7 km from the center of Caorle, which can be easily reached by the city bus service (the bus stop is located in front of the shopping center “La Quercia”) or even by bicycle, thanks to the numerous cycle paths that connect Lido Altanea and Caorle.

We are about 150 mt from the beach. The beach can be reached by a cycle path that winds through the nearby golf course. Our guests have direct access to the cycle path from the pool area. Walking takes approximately 5 minutes.

Upon arrival, you get a special beach card to be shown every day to the lifeguard on the beach.
The place number is directly assigned by the lifeguard anytime you enter the beach.
For this reason, the place number will not remain fixed for the whole stay.

Our pool is open daily from 9am to 7pm. The pool is not heated.

Yes, we do have free outdoor unguarded parking available on site and an underground garage available upon request for an additional charge.

A free charging station for electric cars is available for all guests.

The restaurant opening times are:

Breakfast: from 7:30 am to 10:00 am
Lunch (light menu): from 12:30 pm to 1:30 pm
Dinner: 7:00 pm to 8:30 pm

The service is buffet style. We offer bed and breakfast, half board and full board options.
Breakfast is always included in the rate. Please be aware that full board starts with lunch on arrival day and ends with breakfast on the day of departure.
For afternoon arrivals, lunch cannot be taken on the day of departure unless specifically agreed in writing at the time of booking. There is no refund for meals, which are not taken by guests.

1L Water is always included. All other drinks have to be charged to your room and paid when you check out.

Our restaurant is open for hotel guests only. Non-residents can dine with you; however, we would need to be notified in advance.

Furthermore, please note that whilst precautions will be taken during food preparation to prevent cross contamination, however, we cannot guarantee that will be no traces of the allergen in the meals provided as the meals are not prepared in an allergen free environment. For that reason, we serve exclusively gluten free pre-packed meals.
Our restaurant staff can provide assistance on any questions may you have.
Should you have any food allergies or intolerances, please give us advice at the time of booking and we will do our outmost to accommodate these.

We do not have a specific children’s menu but for our little guests our Chef will gladly prepare baby food upon request such as cream veg soup and chicken broth combined with fresh vegetables or baby pasta.
If you need to warm up milk or food for your baby, our staff will be on hand to help throughout your stay.

Provided free of charge if requested at the time of booking: cots, safety rails, baby bathtubs, bottle warmers, toilet reducers and baby toilet seats

Availability of high chairs.

We have a special shallow water area for children. An outdoor play area for kids is located next to the pool.

In addition, we offer a rich animation program 6 days out for 7 with baby dance, recreational workshops and many other activities. Children under 4 years old must be accompanied by a parent.

Yes, it is. The hotel has lifts and ramps that allow you to access all common areas. A special car parking space is available directly in front of the hotel entrance.
Some rooms, on the ground floor, have accessible bathrooms equipped with grabs and handrails, a roll-in shower with a shower chair with back and arms. These rooms are available on request and subject to availability. Please ensure you request at the time of booking.

The Hotel has a free wi-fi connection throughout the hotel and inside the rooms upon access via login. The password is always provided to hotel guest during the check in process.

All our rooms are smoke free.

The hotel has a massage room, for a complete list of our treatments visit our massage section.

No, we don’t have bikes for rent at the property. However, our guests can rent bikes for a discounted price at the rental shop near the hotel.

Yes, we do. At Golf Club Prà delle Torri our guests can enjoy of a 40% discount applied to the regular green fee rate. The golf course is located just 5 minutes’ drive away and it’s open 7 days a week. To get direct access to the golf course you can follow the cycle/pedestrian path in front of our parking area. Gate electronic cards are available at the Front Desk with a deposit.

Pets are not allowed.

In order to promote sustainable and conscious tourism as well as the adoption of good practices in tourism, the City Administration has provided for the determination of the entry fee to the Old City of the Municipality of Venice and other smaller islands of the lagoon. (Lido di Venezia compreso Alberoni e Malamocco, Pellestrina, Murano, Burano, Torcello, Sant‘Erasmo, Mazzorbo, Mazzorbetto, Vignole, S. Andrea, La certosa, S. Servolo, S. Clemente, Poveglia, Sacca Sessola).
Those who plan to visit the Old City of Venice without staying overnight, must book their visit on the specific computer application and, except for the conditions of exclusion and exemption provided by the Regulations, make the relevant payment of the fee of € 5,00 per person.

Bookings are made by entering the visitor's first name and last name in the form at this link or in the dedicated app. Once you have registered, you will be able to choose whether to download the voucher with QR-code and booking code or receive an email to the email address of the person who made the booking.

On a trial basis for 2024, booking and payment of the entry fee will apply from 8:30 a.m. to 4 p.m. on the following days:

- 25, 26, 27, 28, 29, 30 April
- 1, 2, 3, 4, 5, 11, 12, 18, 19, 25, 26 May
- 8, 9, 15, 16, 22, 23, 29, 30 June
- 6, 7, 13, 14 July

Children under 14 years are not required to pay and do not need to place a reservation for access. They have to prove their age with a valid identity document.